Frequently Asked Questions (FAQ)

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We provide a video showing installation examples for the N-1300E rotary evaporator, including how to install the rotary joint and key precautions, as well as important points to consider when attaching the vacuum seal.

  • Collection under reduced pressure (Primary collection)

Under reduced pressure, solvents are collected by the condenser of the rotary evaporator. If the temperature difference between the sample and the condenser becomes small due to the vacuum level, certain organic solvents may not condense sufficiently and can be discharged through the vacuum pump.

  • Collection under atmospheric pressure (Secondary collection)

Collection under atmospheric pressure with the model DPE. Except for certain low-boiling solvents, the large temperature difference between the sample’s boiling point and the condenser temperature under atmospheric conditions enables efficient collection of organic solvents that cannot be recovered using a rotary evaporator.

When using the solvent recovery unit (model DPE) for concentration systems, the cooling water should be supplied from the DPE unit.

If the cooling water is supplied from the rotary evaporator condenser, the heat exchange during distillation warms the cooling water before it reaches the DPE unit, reducing its collection efficiency. In contrast, when the cooling water flows from the DPE unit, almost no heat exchange occurs on the DPE side, ensuring that the condenser of the rotary evaporator maintains its optimal cooling performance.

Depending on the sample volume, we recommend installing a cold trap.
When a sample transitions from liquid to vapor, its volume increases significantly, making it difficult for a vacuum pump alone to handle the load.

Using a cold trap condenses the vapor back into liquid or solid form, allowing the vacuum pump to discharge only non-condensable gases. This makes it easier to maintain the required vacuum level and improves the efficiency of the evaporation process.

The adsorption cartridge is a consumable component, and its typical replacement interval is approximately three months.

However, the actual service life varies depending on the type of samples, operating conditions, and the amount of solvent being adsorbed.

The main differences lie in the concentration method and the required processing time.
The TVE test tube evaporator and the CVE centrifugal evaporator perform concentration under reduced pressure, while the MGS pressure gas blowing concentrator operates at atmospheric pressure.

  • TVE test tube evaporator

Under reduced pressure, the sample vessel is directly heated in a water bath, providing highly efficient evaporation.
Among these systems, it offers the fastest concentration performance.

  • CVE centrifugal evaporator

The sample containers are heated by radiant heat under reduced pressure.
Because multiple tubes can be processed at the same time, handling is straightforward and efficient.

  • MGS pressure gas blowing concentrator

Moisture in the samples is evaporated by blowing air or inert gas directly onto them at atmospheric pressure.
This compact system can process many tubes simultaneously, and with no mechanical moving parts, it offers high reliability and minimal risk of mechanical failure.

In addition to the standard type, rotary evaporators can also be equipped with a thick-walled rotary joint.
What is the specific purpose of a thick-walled rotary joint, and how does it differ from the standard one?

Straight cylindrical section: 2.5mm thickness (common to both types)
Taper joint section: Standard type 2.4mm thick → Thick-walled type 4mm thick


  • For example, on rotary evaporators such as the models N-1300 series or N-1210 series, which come standard with a 1L sample flask, a thick-walled rotary joint is required when using a 2L flask or when processing heavy samples in a 1L flask.
  • A thick-walled rotary joint is also recommended when a trap ball is attached to a 1L sample flask or when using a 1L separable flask, as these configurations place additional load on the joint.
  • For TS29 joints, the cylindrical section extending toward the condenser has the same thickness of 2.5mm.
    However, the tapered section and the area with the EYELA logo are 2.4mm thick on the standard type, while the thick-walled type has a thickness of 4mm.
  • The load capacity of the standard joint with a 1L sample flask (339 g) is approximately 1.2 to 1.5 kg.
    In comparison, the thick-walled rotary joint, when fitted with a 2L flask (593 g), supports a load of about 2 kg.
    For TS29 joints, the tip dimensions of the tapered section differ as follows:
    the standard type has an outer diameter of 25.4mm and an inner diameter of 20.2mm,
    while the thick-walled type has the same outer diameter but a narrower inner diameter of 17.4mm.
    Therefore, the bumping prevention device (safety caps, types C-1, C-2, and C-3) cannot be attached to the thick-walled rotary joint.

The following are general precautions when performing concentration with a rotary evaporator:

  • The cooling water circulator requires time to reach its set temperature. Start it early to ensure sufficient cooling before operation.
  • If solvent remains in the receiving flask, the concentration efficiency will decrease. Make sure to drain any remaining solvent before use.

1. Contamination caused by bumping

  • Keep the sample volume at half of the flask capacity, or preferably one-third or less.
  • Set the water bath to an appropriate temperature. (Excessively high temperatures increase the risk of bumping.)
  • Until the concentration process stabilizes (and the risk of bumping is eliminated), always ensure that vacuum can be released immediately if needed.
  • When concentrating water samples, degas the solution beforehand using an ultrasonic cleaner or similar method.

2. Contamination from the Evaporator

  • Always use thoroughly cleaned glassware and keep the interior of the evaporator clean. Be especially careful when concentrating solutions containing fine powders, as they can be drawn into the evaporator when the vacuum is released.
  • When concentrating extracts using low-boiling solvents, perform the concentration at the lowest possible temperature.
  • For samples sensitive to oxygen, release the vacuum under an inert gas atmosphere.
  • For light-sensitive samples, shield the flask with aluminum foil or use an amber-colored flask.

Please check the following items:

  • Are the sample flask and receiving flask properly attached?
  • Is the capillary closed?
  • Is the vacuum hose securely connected and free of kinks or damage?
  • Are the vacuum pump and vacuum controller correctly set and operating properly?

If the rotary evaporator does not reach the set pressure on the vacuum controller, please check the following:

  • If the set pressure exceeds the performance limits of the system (including the pump and the rotary evaporator), the target pressure cannot be reached.
  • Gently bend the vacuum hose between the evaporator and the vacuum controller with your finger.
    • If the vacuum improves, the evaporator may have a vacuum leak.
    • If there is no change, the vacuum pump may be malfunctioning.

Note: If the vacuum pump is faulty, liquid may have entered the hose or the pump. Run the pump empty to discharge any liquid. If the problem persists, the diaphragm may be worn or deteriorated.

Note: If the evaporator has a vacuum leak, check the following items and replace any worn or deteriorated parts.

Are the vacuum seals worn or deteriorated?

Is the rotary joint worn? (The area where it contacts the vacuum seal can sometimes wear down.)

Is the packing on the nozzle worn, degraded, or deformed?

Is the vacuum hose cracked, hardened, or otherwise deteriorated?

Note: Please refer to the instruction manual for the Cat. No. of consumables and the replacement procedures.

If only a small amount of liquid is dripping into the receiving flask compared to the amount in the sample flask, please check the following:

  • Is the cooling water sufficiently cold?
  • Are you concentrating under a vacuum appropriate for the solvent?

Note: Excessive vacuum can cause the solvent to be drawn into the pump or to re-evaporate from the receiving flask, reducing recovery. Please use an appropriate cooling water temperature (15 to 20°C below the solvent’s boiling point) and a vacuum level suitable for the solvent.

If the bath temperature does not rise, with the power switch ON, please check the following:

  • Is there any alarm display? (Some models may not have a display.)
  • Is the heater broken?
  • Is the sensor broken?
  • Is the temperature controller malfunctioning?

Note: Please contact your distributor or our service center for assistance.

Please check items 1 through 9 below to help identify the cause. If the cause cannot be determined, the unit will require repair. Please contact your local distributor or EYELA.
Find your local distributor.


A chiller cools the target sample or equipment (or a part of the equipment) by removing heat.
The heat removed must then be discharged by the chiller itself.

Chillers are available with two types of heat dissipation systems—air-cooled and water-cooled—allowing users to select the most suitable option for their application.

The chiller is equipped with a built-in fan motor, making installation simple. Because heat is discharged into the surrounding air, heat can accumulate in confined spaces and affect cooling performance and service life. In such environments, additional exhaust or ventilation equipment may be required.

Cooling water for the refrigeration unit is required.
This type offers excellent cooling efficiency and does not release exhaust heat into the room, resulting in more stable cooling performance.

EYELA offers two cooling methods—air-cooled and water-cooled—across its lineup of water chillers (low temperature circulators) and heating circulators. Depending on your application, a wide range of models is available, covering low-temperature, low- to high-temperature, and high-temperature applications. Please select the most suitable model by considering six basic factors, including temperature range and accuracy, as well as cooling capacity.

Point 1Circulation Temperature and AccuracyWhat is the required circulation (set) temperature?
What temperature control accuracy (±°C) is required?
Point 2Cooling CapacityWhat is the heat load or required cooling capacity? (W)
Point 3Circulation SystemIs a closed-loop or open-loop circulation system required?
What is the external circulation target?
Point 4Circulation PerformanceWhat flow rate (L/min) is required?
What discharge pressure or lifting height (m) is required? (MPa)
Point 5Type of Circulating FluidWhat type of circulating fluid will be used?
Point 6Environmental ConsiderationsDoes the refrigeration unit use an environmentally friendly, non-CFC or low-GWP refrigerant?

In addition, factors such as air-cooled or water-cooled type, installation space, piping, and power supply should also be considered.

Pure water is generally defined as water with an electrical conductivity in the range of 0.1 to 0.01 mS/m.
When pure water produced using ion-exchange resin (ion-exchanged water) is used, it may corrode certain components or sealing materials in the unit. As a result, the number of compatible models is limited.

Models CA-1115F / F2 and CA-2600F / F2 can be used without issue even with ion-exchanged water as described above.

If the water has been pretreated without the use of ion-exchange resin—such as purified water, soft water, or distilled water—models such as the CA-1115B, NCC-3000C / 3000D with heater, and NCC-3100C / 3100D can also be used.

The cleaning procedure is demonstrated in a video.

The key criteria are heating capacity and circulation performance.
Please confirm whether the heater wattage of the HS series can achieve the required heating temperature and heating time at the external load, and whether the built-in circulation pump provides sufficient flow rate and discharge pressure.

  • The HS-series heating bath circulators use heater-based heating only; however, heat transfer from the stirring motor and heat generated by stirring are also added.
  • The HS-series requires an ambient temperature of at least 15°C above room temperature for temperature control. For the HS-1 (200V), the liquid temperature may become unstable when the ambient temperature is 25°C or lower.
  • If there is little or no heat dissipation at the external load or along the circulation path, heat transfer from the stirring motor and stirring heat may cause the liquid temperature to rise gradually.

Check the vacuum level of the unit.

During the drying process, moisture in the sample sublimates, causing the internal pressure (vacuum level) to increase. Once drying is complete and there is no more moisture to sublimate, the internal pressure decreases and returns to the no-load vacuum level. To sublimate bound water in the sample and obtain a drier product, continue operation for several additional hours in this state before stopping the process.

Model selection is based on the amount of sample and the shape of the vessels used. Please select a model by considering the maximum amount of moisture to be processed in a single batch.

Depending on the vessel shape, additional options such as a manifold or shelves (drying chamber) may be required.
For compact models, other options such as a pre-freezing unit and a vacuum pump may also be necessary. Please refer to the combination guide in the catalog and select the required options accordingly.

The compact freeze dryers FDS-2100 and FDS-2200 feature a non-fluorocarbon design that uses a helium gas cooling system. All other models are charged with fluorocarbon refrigerants.

A simple inspection at least once every three months is required in Japan. In addition, when disposing of the product, recovery and destruction of the fluorocarbon refrigerant are required. For further details, please consult the appropriate regulatory authorities in your country.

The oil in the oil rotary vacuum pump used in freeze dryers deteriorates with use. Changes in concentration, viscosity, and vapor pressure due to moisture or solvent contamination, as well as thermal degradation caused by heat generation, can reduce internal sealing performance and affect the ultimate pressure. In addition, the formation of rust or sludge may lead to mechanical failures.

Regular oil replacement is therefore required, using indicators such as changes in oil color or deterioration of the vacuum level.

When pre-freezing samples in freeze-drying bottles or flasks, it is important to freeze the sample as a thin layer along the inner wall of the container in order to improve drying efficiency and increase the surface area.
By increasing the surface area, the sublimation area becomes larger even for the same volume, resulting in shorter drying times. As an optional accessory for this purpose, EYELA offers the PFM-1000 Pre-Freezer (flask rotator).

Please also refer to the video below for more information on pre-freezing.

(NEW) Freezing bottles (Conventional) Freezing bottles
40 / 80mL type 150 to 1200mL type Cap: Made of chloroprene rubber (black)
Glass bottle: Screwless
Neck : Taper joint, TS40/32 Cap: Made of GFPP resin (white), separable into upper and lower parts with screws
Glass bottle: With lip

Please pay attention to the amount of frost buildup.

When operating in low temperature ranges below 10°C, especially during summer or the rainy season, the unit may absorb moisture from the air, leading to excessive frost buildup and reduced cooling efficiency. Regular defrosting is recommended.

Please note that heavy frost may cause water to overflow from the container that collects condensation when the unit is stopped or when a forced defrost is performed.

Depending on the model, an incubator is equipped with a variable independent overheating protection device and a variable independent overcooling protection device.

Although the temperature control board incorporates safety functions such as upper and lower temperature limit alarms and alarm display features, there is a risk that abnormal temperatures could lead to overheating or damage to biological samples if these safety functions fail to operate or if the control board itself malfunctions.
By providing independent overheating and overcooling protection devices separate from the temperature control board, temperature runaway can be effectively prevented.

Under normal operation, set each protection device to approximately 10°C above and below the intended operating temperature, respectively.

Please use within one month as a general guideline.

The replacement interval for the wet-bulb wick varies depending on the set temperature and humidity as well as water quality. Regularly check the cleanliness of the water in the wick pan and the condition of the wet bulb wick, and replace it if any contamination is observed.

Even if no visible contamination is present, replacement is recommended approximately once every month. The wet-bulb wicks are available under Cat. No. 205190 and are supplied in packs of 12.

Wipe the affected areas with ethanol.

Spray 70–80% ethanol onto the chamber interior, the inside surface of the door, and door gaskets. Cover the treated areas with plastic wrap or paper towels for a short period to allow the ethanol to soak in, then wipe them clean. This procedure is highly effective in reducing mold. Be sure to stop operation before performing this cleaning.

For forced-air circulation models, mold may also be present in air circulation paths outside the chamber interior. In such cases, please contact your local distributor to inquire about professional cleaning services.

There is no simple conversion formula.

Although an increase in illuminance (Lx) generally results in an increase in photosynthetic photon flux density (PPFD, μmol·m⁻²·s⁻¹), making the relationship appear proportional, direct conversion is not straightforward.

Illuminance and PPFD are based on different measurement principles, so each must be measured independently using an illuminance sensor and a quantum (PPFD) sensor, respectively.

Please check the serial number plate affixed to the equipment main body.
The model, serial number, and refrigerant type are indicated on this plate.


This alarm occurs when the power is turned OFF without first pressing the stop switch before a long holiday.

The instrument interprets this as a power failure and displays the “PoFF” or “A-4” alarm.
The alarm reset procedure differs depending on the model, so please follow the instructions in the instruction manual to clear the alarm. If you do not have the instruction manual on hand, it can be requested to your local distributor.

Note: The alarm displayed (“PoFF” or “A-4”) varies depending on the product model.

Please prepare heat-resistant gloves and a heat gun (a hair dryer may also be used). Gently heat the taper glass joint to soften and dissolve any solidified solvent or grease, then carefully separate the glass components.

Before a long holiday, we often receive inquiries such as “I would like to remove glass parts that have become stuck.”
This commonly occurs at taper glass joints. Although regular disassembly and cleaning can prevent this issue, glass components may become seized when the unit is disassembled for the first time in a long period. In such cases, warm the joint using heat-resistant gloves and a heat gun (or hair dryer) to loosen the adhered solvent or grease and remove the parts.

When performing this work, be sure to do so in a safe area and always wear protective gloves and safety goggles.

When performing cleaning, always stop the unit and turn OFF the power circuit breaker.

If the incubators of LTI, KCL, FLI, or FMC series will not be operated during a long holiday period, be sure to perform manual defrosting in advance to remove any frost, and then turn OFF the power circuit breaker.

If the unit is turned OFF without defrosting, melted frost may overflow beyond the condensate drain pan inside the unit.