Support

As a Lab-support manufacturer, EYELA is ready for rapid customer support to present and maintain the most suitable lab environment for user’s research theme.

• Warranty

  EYELA evaporators and surrounding machines have warranty for one year after purchasing, except consumables.

• Supply of consumables
  and service parts

  Each consumable and service parts are shipped from NY distribution warehouse within 24 hours.

• Repair

  A substitute machine can loan from NY warehouse and service parts supply quickly upon request.

• Customer support center

  Questions about EYELA products respond quickly.Contact from here

Before assuming of machine fault…

You can make initial machine check-up from the following.

Check when error appear !

Laboratory substitute working

On behalf of you, EYELA substitute laboratory workings from your sample trial on EYELA machine, to researching your theme.

Your sample trial for instances:

1. Freeze drying
2. Spray drying