Support

As a Lab-support manufacturer, EYELA is ready for customer support to present and maintain the most suitable lab environment for user’s research theme.

• Warranty

  EYELA evaporators and surrounding instruments have warranty for one year after purchasing, except consumables.

• Supply of consumables
  and service parts

  Each consumable and service parts are shipped from Miyagi factory in Japan.

• Repair

  A substitute instrument can be shipped from the factory and service parts supply quickly upon request.

• Customer support center

  Questions about EYELA products respond quickly. Contact from here

Before assuming of instrument fault…

You can make initial instrument check-up from the following.

Check when error appear !

Testing requests

We are accepting a “Testing request” to ensure that customers can confidently decide on purchasing our instruments. This includes evaluating the feasibility of freeze/spray drying for the target sample and confirming the drying conditions. Please submit your request through your local distributor.

1. Freeze drying (SD-1010)
2. Spray drying (Spray Freeze Drying Granulation Unit SFD-1000, 1100)